Returns & Exchanges
Our returns/exchange process is very simple.
To request a return, please fill out the form below stating that you would like to return/exchange your item- *Returns/exchanges received without authorisation will be redirected back to you*
Once you’ve submitted your return/exchange request, we will contact you within 24 hours with the returns details to send your item(s) back to us.
Enclosed in your order will be a returns/exchange form, please fill it out and return with your returning order.
You have up to 14 days to return your item(s) back to us from the day received, once we receive your return, your refund will be processed within 10-14 working days- You’ll receive a confirmation email of your refund once completed.
If you have paid with debit or credit card please allow up to 3/5 working days for your refund to show in your account (this can vary slightly depending on who you bank with). If you have paid via PayPal please allow up to 24 hours for the funds to show in your account.
WHAT IS YOUR RETURNS/EXCHANGE POLICY?
- Returns/exchanges must be returned within 14 days of receiving your order (orders returned out of this time frame will be refused as per our policy)
- Garments must be unworn, unmarked and unwashed in its original condition
- Tags must remain attached to garment(s)
- Sale items are non-refundable, only exchangeable for an item of the same price
- We only offer refunds onto the original payment method used to make the order
- If you decide to return/exchange your item(s) please note that shipping costs are not covered by Embi Studios
*Embi Studios reserve the right to refuse any return/exchanges that do not meet our returns/exchange requirements*
Embi Studios prides itself on producing quality products with regular quality control checks however, in the unlikely event of you receiving a faulty item or error with your order, please email right away for this to be rectified for you.
We recommend that you keep hold of your proof of postage and use a tracked/signed for delivery option to ensure your returning parcel gets back to us safely as this is the responsibility of the customer and Embi Studios does not issue any warranty for unsuccessfully delivered returns.
*we do not cover any duty/taxes/custom fees that may occur with international shipments*