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Returns & Exchanges

To request a return, please fill out the form below, stating whether you would like to return/exchange your item.

*Unauthorised returns will be refused and redirected back to you* 

Once you’ve submitted your return/exchange request, we will contact you within 24 hours (please allow up to 48 hours during busy periods) with details of your return so that you can send your item(s) back to us.

You have up to 14 days to return your item(s) back to us from the day received, once we receive your return, your refund will be processed within 10-14 working days- You’ll receive an email confirmation of your refund once completed.

If you have paid with debit or credit card please allow up to 3/5 working days for your refund to show in your account (this can vary slightly depending on who you bank with) and If you have paid via PayPal please allow up to 24 hours.

 

WHAT IS YOUR RETURNS/EXCHANGE POLICY?

  • Returns/exchanges must be returned within 14 days of receiving your order (orders returned out of this time frame will be refused as per our policy)
  • Items must be unworn, unmarked and unwashed and in its brand new condition with its original tags attached. 
  • Sale items are not eligible for a refund, including items purchased during promotional sales which are however, eligible for exchange or store credit. 
  • Refunds are only issued back to your original payment method
  • Shipping costs are not covered by Embi Studios

 *Embi Studios reserves the right to refuse any return/exchanges that do not meet our returns/exchange requirements*

 

RETURNS POSTAGE

In the unlikely event of you receiving a faulty item or error with your order, please contact us at support@embistudios.com with images of the fault. 

We recommend that you keep hold of your proof of postage and use a tracked/signed for delivery option- Embi Studios is not responsible for your return and does not issue any warranty for unsuccessfully delivered returns.

*we do not cover any duty/taxes/custom fees that may occur with international shipments*

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