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Returns & Exchanges

To request a return/exchange or store credit, simply fill out the form below.

Once you've submitted your request, we will contact you within 24 hours (please allow up to 48 hours during busy periods) with the details of how to make a return.

Items must be unworn, unmarked and unwashed, with its original tags attached- we reserve the right to refuse a return that is not in its original condition. 

Returns must be made within 7 days of receiving your order as per our policy. Unauthorised returns will not be accepted. 

Exchanges are processed and dispatched within 1-2 working days and refunds are processed within 10-14 working days of receiving your return. 

Please allow a further 2-3 working days for your bank to process and complete the transaction on their end- contact your back for more info on their processing times where necessary as this can vary depending on your bank. If paid via Paypal or Klarna, please allow up to 24 hours. 

Once completed, your refund will be credited back to the original payment method used and you'll receive an email confirmation as receipt of your refund. 

Sale items are final and not eligible for a refund, including items purchased during promotional sales.

We recommend that you keep hold of your proof of postage and use a 'tracked' service- Embi Studios is not responsible for your return and does not issue any warranty for unsuccessfully delivered returns.

In the unlikely event of you receiving a faulty item or error with your order, please contact us at support@embistudios.com with images of the fault. 

*we do not cover any duty/taxes/custom fees that may occur with international shipments*

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